Improving Interpersonal Communications Between Health Care Providers and Clients

This conceptual framework discusses the importance of interpersonal communications as a tool for improving health care outcomes in developing countries. The document describes techniques for enhancing provider communication skills, and also provides program managers with case studies, a job aid, and several data collection instruments that can be used in various settings.

Available Downloads

Improving Interpersonal Communications (Part 1) (277 kb)

Improving Interpersonal Communications (Part 2 - Case Study) (379 kb)

Improving Interpersonal Communications - Appendix A (139 kb)

Improving Interpersonal Communications - Appendix B (456 kb)

Improving Interpersonal Communications - Appendix C (411 kb)

Improving Interpersonal Communications - Appendix D (457 kb)

Improving Interpersonal Communications - Appendix E (302 kb)

Improving Interpersonal Communications - Appendix F (276 kb)

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